FREQUENTLY ASKED QUESTIONS / APPOINTMENT INFORMATION
Have questions regarding booking your appointment with Dr. Christina Luong? Please take a moment to scroll through our FAQ section below.
APPOINTMENT INFORMATION
1. Do I need a referral to see Dr. Christina Luong?
Yes. Your Family Physician can provide a referral for you if you need to see a Cardiologist.
2. How do I make an appointment with Dr. Christina Luong?
Once you have a referral, Dr. Christina Luong’s office will contact you to schedule an appointment.
3. Who is Dr. Christina Luong’s Medical Office Assistant?
Amanda Knutson can be reached at (604) 875-5759. Our phones are answered Monday to Friday between 7:30 AM to 3:00 PM.
4. How do I reach Dr. Christina Luong’s office?
Phone: (604) 875-5759 Fax: (604) 875-4265
5. What are Dr. Christina Luong’s hours?
We are open most weekdays but closed on statutory holidays. Our first appointment is at 9 a.m., and our last appointment is at 3:30 p.m. Dr. Luong typically holds clinics on specific days when not assigned to hospital duties.
6. How long will my appointment last?
Your first appointment will usually be 45 minutes, depending on the complexity of your case. Follow-up appointments are usually 20-30 minutes.
7. What should I bring to the appointment?
Your doctor will have already faxed a referral letter with your background medical history to our office prior to your appointment. Dr. Luong also has access to the list of medications you have filled at pharmacies in BC. Feel free to bring anything else that will provide Dr. Luong with a better understanding of your health, including a list of your supplements and questions!
8. What is your policy on missed appointments?
Missed appointments are NOT covered by your insurance (including CareCare insurance) and you will be billed for the full fee (usually $175). If you are unable to attend you appointment, you must call Dr. Christina Luong’s assistant, providing a minimum 24 hour notice.
9. How long does it take to get an appointment?
Appointments are based on a combination of urgency and first-come, first serve basis. The usual wait time for an appointment is currently 3-6 months.
GENERAL
1. What certifications and licences does Dr. Christina Luong hold?
Dr. Christina Luong is a Fellow of the Royal College of Physicians and Surgeons of Canada (F.R.C.P.C.). She is certified as both a specialist in Internal Medicine and Cardiology and holds a licence to practice medicine in British Columbia. She holds a certificate in advanced echocardiography.
2. What types of patients does Dr. Christina Luong see?
Dr. Christina Luong has a General Cardiology practice and sees most all types of patients with heart problems.
3. Does Dr. Christina Luong have admitting privileges to hospitals in Vancouver?
Yes, Dr. Christina Luong works with the Vancouver Coastal Health Authority and can admit patients to hospitals. Her primary worksite is at Vancouver General Hospital.
4. Is Dr. Christina Luong affiliated with a group of Cardiologists?
Yes, Dr. Christina Luong works with the largest group of Cardiologists in Vancouver, the Laurel Cardiology group, based at Vancouver General Hospital.
OFFICE INFORMATION / CONTACTING US
1. Where is Dr. Christina Luong’s office?
Address: 9th Floor – 2775 Laurel Street, Vancouver, British Columbia, Canada, V5Z 1M9
The Diamond Health Care Centre, next to Vancouver General Hospital –Directions can be found here
2. Where do I park?
Parking at Diamond Health Care Centre (DHCC)
3. How much does it cost to park?
Parking fees – link for the Diamond Health Care Center (DHCC)
We do not provide parking validation. Ensure that you arrive a minimum of 30 minutes prior to your appointment so that you can relax and prepare any questions you may have.
4. What is the nearest bus stop?
If you exit your bus on West Broadway at Oak Street, you can walk south about 5 minutes to our office on the 9th floor of the Diamond Centre, next to Vancouver General Hospital.
INSURANCE COVERAGE
1. What type of insurance does Dr. Christina Luong’s office accept?
Dr. Christina Luong’s office accepts coverage from Health Insurance BC (“Carecards”) for covered services. ICBC, WorkSafe BC, Department of National Defence, and RCMP coverage are also accepted. Some services are not covered (e.g., phone prescription refill requests, disability notes, illness notes, insurance forms, medical letters [other than referral responses]). If you need clarification regarding clinic fees, please ask Dr. Christina Luong’s assistant before your appointment.
OTHER
1. I am running out of medication; how do I get a refill?
If you are an active patient (who has not been discharged), you may contact your pharmacist to request a facsimile refill request.
2. How do I get more information on heart health?
BC or Canadian Heart and Stroke Foundation http://www.heartandstroke.com
